Last updated: March 2026
Due to the personalized, time-intensive nature of 1-on-1 coaching, all purchases made through Monsistency are non-refundable. By completing your purchase, you acknowledge and agree to this policy in full.
We understand that circumstances can change. If you decide that the program is not right for you on the same calendar day that your payment was processed, you may request a full refund.
To qualify for a same-day refund, you must:
Email [email protected] with the subject line "Refund Request" on the same day as your purchase.
Provide your full name, email used at checkout, and date/time of purchase so we can locate your transaction.
If your request meets the same-day criteria, we will confirm and process your refund within 3–5 business days back to your original payment method.
Any refund request submitted after the day of purchase will not be honored, regardless of the reason, program usage, or time remaining in the coaching period.
Monsistency is a fully personalized 1-on-1 coaching service. From the moment you enroll, significant time and resources are invested into building your custom training plan, nutrition strategy, and onboarding experience.
Unlike digital products that can be returned, coaching involves:
For these reasons, we are unable to offer refunds once the coaching relationship has begun beyond the same-day window.
The following circumstances do not qualify for a refund:
By purchasing, you agree not to initiate a chargeback or payment dispute with your bank or credit card provider unless a clear billing error has occurred on our part. Initiating a fraudulent chargeback in violation of this policy may result in permanent removal from the program and legal action.
If you have a legitimate billing concern, please contact us directly at [email protected] and we will work to resolve it promptly.
We encourage every prospective client to ask questions before purchasing. We want you to be completely confident in your decision to join Monsistency. Reach out to us any time — we'd rather answer your questions upfront than have anyone feel uncertain after purchasing.
Reach out before you buy. We're happy to walk you through everything.
[email protected]